Support : KONE Supply Americas Helpdesk

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Type

<div class="control-group ticket_section">
                     <label class=" required control-label cf_type_of_move_394021-label " for="helpdesk_ticket_cf_type_of_move_394021">Type of Move</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_type_of_move_394021_16000198848" name="helpdesk_ticket[custom_field][cf_type_of_move_394021]"><option value="">...</option>
<option value="Inbound to DC">Inbound to DC</option>
<option value="Outbound From DC">Outbound From DC</option></select><div class="level_2"><label class="required">Issue</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_issue_394021_16000198848" name="helpdesk_ticket[custom_field][issue_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_type_of_move_394021_16000198848').nested_select_tag({"data_tree":[["Inbound to DC","Inbound to DC",[["NEB Idoc","NEB Idoc",[]],["MODs Idoc","MODs Idoc",[]],["Damage","Damage",[]],["Missing Label","Missing Label",[]],["Other","Other",[]]]],["Outbound From DC","Outbound From DC",[["Need Pick","Need Pick",[]],["Need Customs","Need Customs",[]],["Shortage (cannot locate material)","Shortage (cannot locate material)",[]],["Material did not fit on load","Material did not fit on load",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000198848","subcategory_id":"helpdesk_ticket_custom_field_issue_394021_16000198848"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_reference_s_394021-label " for="helpdesk_ticket_cf_reference_s_394021">Reference #(s)</label>
            <div class="controls   ">
              <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_reference_s_394021]" id="helpdesk_ticket_custom_field_cf_reference_s_394021">
&lt/textarea&gt
            </div> 
                  </div>

<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_just_want_to_know_cost_feasbility_394021]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_just_want_to_know_cost_feasbility_394021_16000179007" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_just_want_to_know_cost_feasbility_394021]" /> Want to know cost & feasbility before proceeding
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_dcm_approval_attached_394021]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_dcm_approval_attached_394021_16000179007" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_dcm_approval_attached_394021]" /> DCM or SL Leader Approval Attached
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_supply_line_s_394021-label " for="helpdesk_ticket_cf_supply_line_s_394021">Network #(s)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_supply_line_s_394021]" id="helpdesk_ticket_custom_field_cf_supply_line_s_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_desired_3c_date_394021-label " for="helpdesk_ticket_cf_desired_3c_date_394021">Desired 3C Date</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_desired_3c_date_394021]" id="helpdesk_ticket_custom_field_cf_desired_3c_date_394021" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_reason_code_394021-label " for="helpdesk_ticket_cf_reason_code_394021">Reason Code</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_reason_code_394021_16000179007" name="helpdesk_ticket[custom_field][cf_reason_code_394021]"><option value="">...</option>
<option value="Customer Request">Customer Request</option>
<option value="FL Request">FL Request</option>
<option value="SL Request">SL Request</option></select><div class="level_2"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail_394021_16000179007" name="helpdesk_ticket[custom_field][cf_detail_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_reason_code_394021_16000179007').nested_select_tag({"data_tree":[["Customer Request","Customer Request",[["Changes in construction schedule","Changes in construction schedule",[]],["Changes in type of materials","Changes in type of materials",[]]]],["FL Request","FL Request",[["IMT didn’t work","IMT didn’t work",[]],["PM missed confirmation  (MS3)","PM missed confirmation  (MS3)",[]],["Miscommunication to SL","Miscommunication to SL",[]],["Late released to SL","Late released to SL",[]],["Wrong leadtime considered","Wrong leadtime considered",[]]]],["SL Request","SL Request",[["Late release (Late CR)","Late release (Late CR)",[]],["Wrong listing","Wrong listing",[]],["Missing information from FL","Missing information from FL",[]],["Material shortage","Material shortage",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000179007","subcategory_id":"helpdesk_ticket_custom_field_cf_detail_394021_16000179007"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_type_of_elev_394021-label " for="helpdesk_ticket_cf_type_of_elev_394021">Type of Elev</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_elev_394021]" id="helpdesk_ticket_custom_field_cf_type_of_elev_394021"><option value="">...</option>
<option data-id="16000355718" value="Mono300">Mono300</option>
<option data-id="16000282036" value="Mono500">Mono500</option>
<option data-id="16000282038" value="Mono700">Mono700</option>
<option data-id="16000282037" value="MiniSpace">MiniSpace</option>
<option data-id="16000282034" value="MOD">MOD</option>
<option data-id="16000282035" value="EcoSpace">EcoSpace</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_support_type_394021-label " for="helpdesk_ticket_cf_support_type_394021">Support Type</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_support_type_394021]" id="helpdesk_ticket_custom_field_cf_support_type_394021"><option value="">...</option>
<option data-id="16000212347" value="3 Confirmation">3 Confirmation</option>
<option data-id="16000205366" value="Cancel 3 Confirmation">Cancel 3 Confirmation</option>
<option data-id="16000212348" value="3X Confirmation">3X Confirmation</option>
<option data-id="16000340453" value="Cancel 3X Confirmation">Cancel 3X Confirmation</option>
<option data-id="16000358540" value="3C Moved out in error">3C Moved out in error</option>
<option data-id="16000358836" value="3C Move request near 3X confirmation">3C Move request near 3X confirmation</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_new_network_s_394021-label " for="helpdesk_ticket_cf_new_network_s_394021">Network #(s)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_new_network_s_394021]" id="helpdesk_ticket_custom_field_cf_new_network_s_394021" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_mp_issue_type_394021-label " for="helpdesk_ticket_cf_mp_issue_type_394021">MP Issue Type</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_mp_issue_type_394021]" id="helpdesk_ticket_custom_field_cf_mp_issue_type_394021"><option value="">...</option>
<option data-id="16000233975" value="Engineering Change">Engineering Change</option>
<option data-id="16000233977" value="IMT Support">IMT Support</option>
<option data-id="16000291663" value="Materials Management">Materials Management</option>
<option data-id="16000233978" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_job_network_s_394021-label " for="helpdesk_ticket_cf_job_network_s_394021">Network #(s)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_job_network_s_394021]" id="helpdesk_ticket_custom_field_cf_job_network_s_394021" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_placement_or_followup_394021-label " for="helpdesk_ticket_cf_placement_or_followup_394021">Placement or Followup</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_placement_or_followup_394021_16000198850" name="helpdesk_ticket[custom_field][cf_placement_or_followup_394021]"><option value="">...</option>
<option value="Order Placement">Order Placement</option>
<option value="PO Followup">PO Followup</option></select><div class="level_2"><label class="required">Issue Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_issue_type_394021_16000198850" name="helpdesk_ticket[custom_field][issue_type_394021]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_mod_subtype_394021_16000198850" name="helpdesk_ticket[custom_field][mod_subtype_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_placement_or_followup_394021_16000198850').nested_select_tag({"data_tree":[["Order Placement","Order Placement",[["Issue New PO (Not for Resale)","Issue New PO (Not for Resale)",[]],["Issue New PO","Issue New PO",[]],["Modify issued PO","Modify issued PO",[["Price Change","Price Change"],["Postpone Delivery","Postpone Delivery"],["Other","Other"]]],["Reissue PO","Reissue PO",[]],["Unclear Specifications","Unclear Specifications",[]],["Other","Other",[]]]],["PO Followup","PO Followup",[["MODs","MODs",[["Due Date","Due Date"],["Cost for Customs","Cost for Customs"]]],["Question to DC (Missing GR)","Question to DC (Missing GR)",[]],["Question to Supplier (ETA)","Question to Supplier (ETA)",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000198850","subcategory_id":"helpdesk_ticket_custom_field_issue_type_394021_16000198850","item_id":"helpdesk_ticket_custom_field_mod_subtype_394021_16000198850"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_po_numbers_394021-label " for="helpdesk_ticket_cf_po_numbers_394021">PO Numbers</label>
            <div class="controls   ">
              <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_po_numbers_394021]" id="helpdesk_ticket_custom_field_cf_po_numbers_394021">
&lt/textarea&gt
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_priority_394021-label " for="helpdesk_ticket_cf_priority_394021">Priority</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_priority_394021]" id="helpdesk_ticket_custom_field_cf_priority_394021"><option value="">...</option>
<option data-id="16000196424" value="Emergency">Emergency</option>
<option data-id="16000196425" value="Critical (24-48hrs)">Critical (24-48hrs)</option>
<option data-id="16000196426" value="Important">Important</option>
<option data-id="16000196427" value="Preventive Maintenance">Preventive Maintenance</option>
<option data-id="16000261263" value="Safety">Safety</option>
<option data-id="16000261264" value="Maintenance Request">Maintenance Request</option>
<option data-id="16000290633" value="6S">6S</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_department_394021-label " for="helpdesk_ticket_cf_department_394021">Department</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_department_394021]" id="helpdesk_ticket_custom_field_cf_department_394021"><option value="">...</option>
<option data-id="16000196412" value="3rd Floor Offices">3rd Floor Offices</option>
<option data-id="16000196413" value="Electrification">Electrification</option>
<option data-id="16000196414" value="Signalization">Signalization</option>
<option data-id="16000196415" value="Pick &amp;amp; Pack">Pick &amp; Pack</option>
<option data-id="16000196416" value="CTF">CTF</option>
<option data-id="16000196417" value="Test Tower">Test Tower</option>
<option data-id="16000196418" value="Test Tower Lab">Test Tower Lab</option>
<option data-id="16000196419" value="ALI Offices">ALI Offices</option>
<option data-id="16000196420" value="Packaging Warehouse">Packaging Warehouse</option>
<option data-id="16000261259" value="Fabrication Area">Fabrication Area</option>
<option data-id="16000261260" value="Shipping area">Shipping area</option>
<option data-id="16000261261" value="Receiving area">Receiving area</option>
<option data-id="16000261262" value="Quality">Quality</option>
<option data-id="16000272397" value="KSS Line">KSS Line</option>
<option data-id="16000272398" value="KDM R400 Line">KDM R400 Line</option>
<option data-id="16000272399" value="KDL Line">KDL Line</option>
<option data-id="16000272400" value="ICS 1.0/2.0 Line">ICS 1.0/2.0 Line</option>
<option data-id="16000272401" value="SEP Line">SEP Line</option>
<option data-id="16000272402" value="Transformer Resistor Box Line">Transformer Resistor Box Line</option>
<option data-id="16000272403" value="Hydro Line">Hydro Line</option>
<option data-id="16000272404" value="Warranty Line">Warranty Line</option>
<option data-id="16000342602" value="All">All</option>
<option data-id="16000342603" value="Maintenance">Maintenance</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_address_century_pkwy_394021-label " for="helpdesk_ticket_cf_address_century_pkwy_394021">Address @ Century Pkwy</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_address_century_pkwy_394021]" id="helpdesk_ticket_custom_field_cf_address_century_pkwy_394021"><option value="">...</option>
<option data-id="16000196421" value="450 ">450 </option>
<option data-id="16000196422" value="460">460</option>
<option data-id="16000196423" value="500">500</option>
<option data-id="16000196453" value="CTF">CTF</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_phone_s_394021-label " for="helpdesk_ticket_cf_phone_s_394021">Phone #(s)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_phone_s_394021]" id="helpdesk_ticket_custom_field_cf_phone_s_394021" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_priority_level_394021-label " for="helpdesk_ticket_cf_priority_level_394021">Priority Level</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_priority_level_394021]" id="helpdesk_ticket_custom_field_cf_priority_level_394021"><option value="">...</option>
<option data-id="16000432959" value="Urgent">Urgent</option>
<option data-id="16000432960" value="Standard">Standard</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_other_394021-label " for="helpdesk_ticket_cf_other_394021">Sub-type</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_other_394021_16000251300" name="helpdesk_ticket[custom_field][cf_other_394021]"><option value="">...</option>
<option value="MCU Logistics">MCU Logistics</option>
<option value="MCU Customer Service">MCU Customer Service</option>
<option value="ALI Customer Service">ALI Customer Service</option>
<option value="Storage Fees">Storage Fees</option>
<option value="Cancellation">Cancellation</option>
<option value="Safety">Safety</option>
<option value="Quality">Quality</option>
<option value="DP Other">DP Other</option>
<option value="Other">Other</option></select><div class="level_2"><label class="required">Need</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area_394021_16000251300" name="helpdesk_ticket[custom_field][cf_area_394021]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Material Required</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_test_394021_16000251300" name="helpdesk_ticket[custom_field][cf_test_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_other_394021_16000251300').nested_select_tag({"data_tree":[["MCU Logistics","MCU Logistics",[["Inbound Expedites","Inbound Expedites",[]],["Outbound Expedites","Outbound Expedites",[]],["Domestic Pickups","Domestic Pickups",[]],["Other","Other",[]]]],["MCU Customer Service","MCU Customer Service",[["Spares Quote","Spares Quote",[["Car door","Car door"],["Landing Entrance","Landing Entrance"],["Cab Material","Cab Material"],["Other","Other"]]],["Additional Materials Quote","Additional Materials Quote",[["Car door","Car door"],["Landing Entrance","Landing Entrance"],["Cab Material","Cab Material"],["Other","Other"]]],["Prototypes / Samples Quote","Prototypes / Samples Quote",[]],["Retrofits Quote","Retrofits Quote",[]],["Order process/status request","Order process/status request",[]]]],["ALI Customer Service","ALI Customer Service",[["Spares Quote","Spares Quote",[["Signalization","Signalization"],["Electrification","Electrification"],["Controllers","Controllers"],["Other","Other"]]],["Additional Materials Quote","Additional Materials Quote",[["Signalization","Signalization"],["Electrification","Electrification"],["Controllers","Controllers"],["Other","Other"]]],["MOD PO Request","MOD PO Request",[]],["Prototypes / Samples Quote","Prototypes / Samples Quote",[]],["Retrofits Quote","Retrofits Quote",[]],["Order process/status request","Order process/status request",[["PO#","PO#"],["Quotation#","Quotation#"]]]]],["Storage Fees","Storage Fees",[]],["Cancellation","Cancellation",[]],["Safety","Safety",[]],["Quality","Quality",[]],["DP Other","DP Other",[["3B/SL Close Outs","3B/SL Close Outs",[]],["Warranty Claim Investigation","Warranty Claim Investigation",[]],["Scrap Request","Scrap Request",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000251300","subcategory_id":"helpdesk_ticket_custom_field_cf_area_394021_16000251300","item_id":"helpdesk_ticket_custom_field_cf_test_394021_16000251300"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_ref_394021-label " for="helpdesk_ticket_cf_ref_394021">Equip # (if Req'd)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_ref_394021]" id="helpdesk_ticket_custom_field_cf_ref_394021" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_delivery_type_394021-label " for="helpdesk_ticket_cf_delivery_type_394021">Delivery Type</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_delivery_type_394021]" id="helpdesk_ticket_custom_field_cf_delivery_type_394021"><option value="">...</option>
<option data-id="16000291784" value="Vendor to Site">Vendor to Site</option>
<option data-id="16000291785" value="Non-Material">Non-Material</option>
<option data-id="16000291786" value="ALI to Site">ALI to Site</option>
<option data-id="16000291787" value="MCU to Site">MCU to Site</option>
<option data-id="16000291788" value="DC Error">DC Error</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_po_number_394021-label " for="helpdesk_ticket_cf_po_number_394021">PO Number</label>
            <div class="controls   ">
              <input class="  number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_po_number_394021]" id="helpdesk_ticket_custom_field_cf_po_number_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_po_lines_394021-label " for="helpdesk_ticket_cf_po_lines_394021">PO Lines</label>
            <div class="controls   ">
              <textarea class="  paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_po_lines_394021]" id="helpdesk_ticket_custom_field_cf_po_lines_394021">
&lt/textarea&gt
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_all_lines_394021]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_all_lines_394021_16000291783" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_all_lines_394021]" /> All Lines
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_reverse_goods_receipt_394021]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_reverse_goods_receipt_394021_16000291783" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_reverse_goods_receipt_394021]" /> Reverse Goods Receipt
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_customer_request_394021-label " for="helpdesk_ticket_cf_customer_request_394021">Reason</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_customer_request_394021_16000292208" name="helpdesk_ticket[custom_field][cf_customer_request_394021]"><option value="">...</option>
<option value="Customer Request">Customer Request</option>
<option value="Front Line Request">Front Line Request</option>
<option value="Supply Line Request">Supply Line Request</option></select><div class="level_2"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_changes_in_order_394021_16000292208" name="helpdesk_ticket[custom_field][cf_changes_in_order_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_customer_request_394021_16000292208').nested_select_tag({"data_tree":[["Customer Request","Customer Request",[]],["Front Line Request","Front Line Request",[]],["Supply Line Request","Supply Line Request",[["Engineering Error","Engineering Error",[]],["Order Management Error","Order Management Error",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000292208","subcategory_id":"helpdesk_ticket_custom_field_cf_changes_in_order_394021_16000292208"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_sales_order_394021-label " for="helpdesk_ticket_cf_sales_order_394021">Sales Order #</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_sales_order_394021]" id="helpdesk_ticket_custom_field_cf_sales_order_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_network_s_394021-label " for="helpdesk_ticket_cf_network_s_394021">Network #(s)</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_network_s_394021]" id="helpdesk_ticket_custom_field_cf_network_s_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_elevator_type_394021-label " for="helpdesk_ticket_cf_elevator_type_394021">Elevator Type</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_elevator_type_394021]" id="helpdesk_ticket_custom_field_cf_elevator_type_394021"><option value="">...</option>
<option data-id="16000294426" value="MOD">MOD</option>
<option data-id="16000294427" value="ECOSPACE">ECOSPACE</option>
<option data-id="16000294429" value="MINISPACE">MINISPACE</option>
<option data-id="16000371446" value="MONOSPACE 300">MONOSPACE 300</option>
<option data-id="16000294671" value="MONOSPACE 500 / FENIX">MONOSPACE 500 / FENIX</option>
<option data-id="16000294672" value="MONOSPACE 700">MONOSPACE 700</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_need_direct_shipments_or_consolidate_at_dc_394021-label " for="helpdesk_ticket_cf_need_direct_shipments_or_consolidate_at_dc_394021">Need direct shipments or consolidate at DC?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_need_direct_shipments_or_consolidate_at_dc_394021]" id="helpdesk_ticket_custom_field_cf_need_direct_shipments_or_consolidate_at_dc_394021"><option value="">...</option>
<option data-id="16000294431" value="Direct Shipments">Direct Shipments</option>
<option data-id="16000294432" value="Consolidate at DC">Consolidate at DC</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_network_394021-label " for="helpdesk_ticket_cf_network_394021">Network #</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_network_394021]" id="helpdesk_ticket_custom_field_cf_network_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_supplyline_394021-label " for="helpdesk_ticket_cf_supplyline_394021">Supplyline #</label>
            <div class="controls   ">
              <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_supplyline_394021]" id="helpdesk_ticket_custom_field_cf_supplyline_394021" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_3a_date_394021-label " for="helpdesk_ticket_cf_3a_date_394021">3a Date</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_3a_date_394021]" id="helpdesk_ticket_custom_field_cf_3a_date_394021" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_3c_date_394021-label " for="helpdesk_ticket_cf_3c_date_394021">3c Date</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_3c_date_394021]" id="helpdesk_ticket_custom_field_cf_3c_date_394021" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_root_cause_394021-label " for="helpdesk_ticket_cf_root_cause_394021">Root Cause</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_root_cause_394021]" id="helpdesk_ticket_custom_field_cf_root_cause_394021"><option value="">...</option>
<option data-id="16000235043" value="Sourcing">Sourcing</option>
<option data-id="16000235044" value="KSS">KSS</option>
<option data-id="16000235045" value="KTI">KTI</option>
<option data-id="16000235046" value="Variant Configuration">Variant Configuration</option>
<option data-id="16000235047" value="Logistics">Logistics</option>
<option data-id="16000235048" value="Other">Other</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_quotation_394021-label " for="helpdesk_ticket_cf_quotation_394021">Category</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_quotation_394021_16000337817" name="helpdesk_ticket[custom_field][cf_quotation_394021]"><option value="">...</option>
<option value="Cars">Cars</option>
<option value="Doors">Doors</option>
<option value="MCU / NPR">MCU / NPR</option></select><div class="level_2"><label class="required">Request</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_samples_394021_16000337817" name="helpdesk_ticket[custom_field][cf_samples_394021]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Required Form</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_1_394021_16000337817" name="helpdesk_ticket[custom_field][cf_1_394021]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_quotation_394021_16000337817').nested_select_tag({"data_tree":[["Cars","Cars",[["DM RFQ","DM RFQ",[["Attach excel form","Attach excel form"]]],["DM RFQ Warranty","DM RFQ Warranty",[]],["Escalation Support","Escalation Support",[]],["Material price confirmation","Material price confirmation",[]],["Provide drawings to supplier","Provide drawings to supplier",[]],["Samples","Samples",[]],["System Maintenance","System Maintenance",[]],["Other","Other",[]]]],["Doors","Doors",[["DM RFQ","DM RFQ",[["Attach excel form","Attach excel form"]]],["DM RFQ Warranty","DM RFQ Warranty",[]],["Escalation Support","Escalation Support",[]],["Material price confirmation","Material price confirmation",[]],["Provide drawings to supplier","Provide drawings to supplier",[]],["Samples","Samples",[]],["System Maintenance","System Maintenance",[]],["Other","Other",[]]]],["MCU / NPR","MCU / NPR",[["Company car request","Company car request",[]],["Company cell phone request","Company cell phone request",[]],["Forklift service request","Forklift service request",[]],["Other","Other",[]],["PO Creation (Include PR #)","PO Creation (Include PR #)",[]],["Request for quote (RFQ)","Request for quote (RFQ)",[]],["Supplier agreement revision","Supplier agreement revision",[]],["Supplier visit request","Supplier visit request",[]],["CAPEX Project","CAPEX Project",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"16000337817","subcategory_id":"helpdesk_ticket_custom_field_cf_samples_394021_16000337817","item_id":"helpdesk_ticket_custom_field_cf_1_394021_16000337817"});
//]]>
</script>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_priority148334_394021-label " for="helpdesk_ticket_cf_priority148334_394021">Priority</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_priority148334_394021]" id="helpdesk_ticket_custom_field_cf_priority148334_394021"><option value="">...</option>
<option data-id="16000348014" value="Urgent (24Hrs)">Urgent (24Hrs)</option>
<option data-id="16000348015" value="Critical (24-48hrs)">Critical (24-48hrs)</option>
<option data-id="16000348016" value="Important (48-72hrs)">Important (48-72hrs)</option>
<option data-id="16000348017" value="Regular (72hrs)">Regular (72hrs)</option></select>
            </div> 
                  </div>

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